please read carefully before ordering.
Acoustic Panels with custom image are custom made products. Made to order.
We accept NO RETURNS and issue NO REFUNDS for custom made orders.
shipping policy
We aim to produce and ship all orders within 5 to 10 business days.
If you need your order faster, a rush order fee of $55 per item will apply.
Our Preferred Carrier is FEDEX. We can also use your carrier account to ship orders to you.
NOTE: AcousticPanelsArt.com cannot be held responsible for shipping delays.
Signature Required: If you live in a known area that packages are not safe to be left at your address, you need to specify that you would like us to ship to you “signature required” to make sure your order arrives safely.
International Orders
International shipments will incur additional Customs, Entry and Duty fees. Customs and Duty taxes must be PREPAID. We will email you an estimated cost after the order is processed. If for some reason you did not receive this estimate email within 1 to 2 business days of your order, please check your spam folder and please email apa-production@acousticpanelsart.com or call 240-608-4430.
cancelation policy
Once we receive your order, we will send you a confirmation email with any questions we might have. You have 3 calendar days after you place your order to change your mind or cancel your order. After those 3 days your order will be sent to production. Once the order is sent to production it cannot be canceled and no refunds will be issued.
All acoustic panels are considered to be custom orders, and therefore are not returnable and not refundable.
return policy
- You have 5 days to inspect the product and to inform AcousticPanelsArt.com about any damages or problems with the product. If you discover shipping damage, please take a picture of the packaging and make a note on the carrier’s paperwork about the damage. Make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please send digital images to apa-production@acousticpanelsart.com with the order number and tracking number from the package.
- Because all AcousticPanelsArt.com products are custom-made, we do NOT accept returns. If your product is damaged, we can either refund you or replace the item at no extra cost. Shipping costs are non-refundable.
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